24/7 Customer Service: 1-866-MFIRE79 (1-866-634-7379)

How do I benefit from becoming an mFire subscriber?
mFire is a top-quality ISP that costs less than most Internet service providers. We provide a user-friendly service that includes multiple e-mail addresses, virus and spam filtering, and toll-free tech support. mFire can be used to browse the World Wide Web, exchange emails, online chat, instant messenging, conduct online transactions such as Internet Banking or secure file downloads, etc.

How do I sign up for mFire?
Online signups are currently disabled to prevent fraud and protect our network from spammers. To sign up, please call customer service toll-free at 1-866-MFIRE79 (1-866-634-7379).
To subscribe to mFire, enroll online by visiting our Sign Up Page. If you're already a subscriber and you need to download the dialer software, please visit our Download Page.

How can I find a dial-up number to connect to mFire?
You can look up access numbers with our Online Access Number Lookup. Customized dial-up software is built into the mFire product. In the "user name and password" dialogue screen, click on Properties, select the appropriate Phone book button and choose your local access number from the list. Click OK to save these changes and then Connect.

How do I contact your customer service department?
You may call customer service toll-free at 1-866-MFIRE79 (1-866-634-7379). For additional contact info see our Contact Page.

When is your customer service department available to answer my questions?
mFire customer service representatives are available 24 hours a day, 7 days a week.

How do I cancel my Internet service?
To cancel or terminate your mFire Internet service, call toll-free to 1-866-MFIRE79 (1-866-634-7379) 30 days in advance of your next billing period. Be prepared to provide information substantiating that you are the account holder, and thus authorized to cancel the subscription. Record the cancellation number we provide for your records to serve as confirmation that your account was cancelled.

What dial-up and connection speeds does mFire support?
mFire supports fast 56K with the v.90 and v.92 protocols. (V.92 is not supported at all access points.)

Can I use Instant Messsenger software?
mFire is completely compatible with most instant messenger software such as AOL Instant Messenger (AIM), ICQ, MSN Messenger, etc. If you already have one of these programs installed on your computer, just start it up after connecting with mFire and use it as normal. If you do not have instant messenger software, you can download it for free from the links on our Download Page.

What if I have an Apple Macintosh Computer?
Please contact mFire customer service toll-free at 1-866-MFIRE79 (1-866-634-7379) for MAC installation and set-up instructions.

How do I change my password?
For your protection, mFire requests that you contact customer support at 1-866-MFIRE79 (1-866-634-7379) for password changes. Be sure to have your username and current password available.

What e-mail management programs can I use with mFire?
For Outlook 98, Outlook Express 4.01-5.5, Eudora 4.02 and greater. For Mac Users Outlook Express 5.02 and Netscape 4.7 (and greater).

What are the settings needed for my e-mail software?
Here are the settings you will need to configure an email client such as Outlook Express (use the username and password you selected when subscribing to mFire):

• E-Mail Address: username@mfire.com
• Mail Server Type: POP3
• Incoming Mail Server: mail.mfire.com
• Outgoing Mail Server: smtp.mfire.com
• Account Name: username@mfire.com

Do not check the "Log on using Secure Password Authentication" box. Under "Outgoing Mail Server", make sure to check the "My server requires authentication" box.

How many e-mail boxes do I receive?
As an mFire customer, you receive five e-mail addresses free of charge. Each mailbox comes with 100MB of online storage.

How can I access my email while traveling?
Local dial-up numbers are available throughout most area of the United States.

Can I check my e-mail from a computer that doesn't have mFire software?
Yes, Internet based mail, or web mail, is available and it is accessed by launching a browser while connected to the Internet (even through another ISP) and proceeding to webmail.mfire.com. Enter your username and password to access your mail account.

How much storage does my email account include?
Each mailbox can hold up to 100MB. This includes any messages stored in the Inbox, Sent mail or other folders. This limit applies to the Webmail. If you use an email client such as Outlook Express, your messages are downloaded from our server and stored on your own PC, so you don't have to worry about these server limits.

Does mFire offer its members the ability to create their own Web page(s)?
Members can access the Internet to setup their own blog or website, but mFire doesn't provide these services. You can go to free services such as Blogger.com and Blog.com to create your own weblog, or go to places like MySpace and Facebook to create a personal web page. (In the past, free webspace was offered to our members through RedGap Networks, but that is no longer available.)

Do you offer unlimited internet access?
The industry standard definition of unlimited access is providing at least 150 hours per month of connect time. If a person is using the connect time personally, without sharing their account with others or using automated means to maintain a connection when they are not there, this is essentially unlimited time for most people.

According to this definition, we offer unlimited access, since our terms of use set the limit at 150 hours. In practice we provide much more, since we generally send email warnings after a user passes 200 hours of usage, and suspend accounts that pass 300 hours of usage in a month. (Suspended accounts remain suspended until the rolling 30 day usage history drops below 300 hours.) As long as you take breaks from the internet for eating and sleeping, you likely won't use enough to have your account suspended. However, using automatic software to maintain a 24 hour connection is prohibited, and will cause you to exceed 300 hours of usage.

Although we allow you to access any sites you want and practically let you browse as long as you want, there are some limits to what is acceptable. For example, sending unsolicited email (SPAM), conducting illegal activities, or commiting fraud are not allowed on our service.

How do you invoice me for my Internet service?
To set-up your mFire account, we accept VISA and MasterCard (including Check Cards). If you do not wish to pay via credit card, we also accept electronic checks. You will be charged each month for the next month's service on the anniversary date of your enrollment. We do not send invoices or accept payment via postal mail.

Is there a banner ad bar?
No. With mFire your Internet access is direct and free of mFire advertising. (There is no banner ad bar, but of course when you visit web sites they may have their own advertising.) We never use pop up ads or email for marketing to our customers, like some other ISPs do. We also never sell your personal information to anyone.

If you have any questions that are not answered here, please call our toll-free customer service line at 1-866-MFIRE79 (1-866-634-7379). We are available 24 hours a day, 7 days a week. For issues not related to customer service or technical support for our Internet services, see our Contact Page for additional contact options.